Free Ship+ Program

Pin-Ups Free Ship+ Program:

Launched in May, 2020 and Accepting New Members on a Limited Basis. 

Scroll down for enrollment form.

FREE SHIPPING

Applies to the 48 Continental United States. Hawaii and Alaska are excluded. Rates will show for these states at checkout, where applicable.

FREE RETURN SHIPPING

This promotion originally ended May 31, but opens once a month for limited enrollment!

Members must have enrolled prior to the August 8th enrollment closure date.

All purchases (from the qualifying 48 Continental United States above) completed before August 30 ship for FREE and qualify for FREE return shipping (excluding clearance/sale items as these are always Final Sale).

Free return shipping is valid for 30 days from our delivery confirmation date of your package, via your USPS tracking number.  Please see Returns for more info.

SELECT FREE SHIP+ AT CHECKOUT

Please allow 2-3 days for us to fulfill your order.

You will receive an email notification when fulfillment is complete (means it has been packaged, shipping label was purchased, and the package has been scheduled for next-day pickup from our shipping department).

We will ship through USPS (the mailman, not the UPS truck).

Allow 5-7 days from your fulfillment email for delivery, although arrival time is usually much sooner.

Happy Shopping! 🥰

Alternative Shipping Options

Priority Processing:

Skip the Queue

Tracking Information:

$6.00 Flat Rate

Priority Processing Insured:

Skip the Queue

Tracking Information

Insurance on Your Sweet New Arrivals!

$8.95 Flat Rate

Ensured and Insured:

    Ensured for Free Return Label Access to guarantee a "Happy Fit, Happy Customer"

    Tracking Information for Every Step of the Way

    Insurance on your Very Precious Package

     Send back any items you aren't completely satisfied with. 

    Please see Returns for more info on

    $11.95 Flat Rate

     

    Happy Shopping, our dear Pin-Ups friends! 🥰


    *Final Sale Items and Price Reduced/Sale/Clearance Items (notably seen via slashed price or SALE sticker are always sold as Final Sale and not eligible for returns.)

    How We Handle Out-Of-Stock or Misrepresented Items

    We believe in full transparency.

    If we can not fill your order or part of your order, we will contact the number left on your order (most likely via text) and tell you why we can not fill an item, and ask if we may send you screenshots of New Arrivals or other comparable substitutes. 

    We believe our error is our problem.

    We will usually ask if there is anything else you see on the site at any price to offer you a substitute, free of any upcharges related to the listed price on the site.
    If we have new arrivals not yet listed on the site that we think you may be interested in, we may text the number on file with your order and ask how you feel about the New Arrivals as a substitute for the out-of-stock item on your order. We base this off of the size, color, and style of the out-of-stock item and/or your "style trend" shown by your purchase history.

    We believe you should get exactly what you expect.

    While filling your order, if we believe the true color as we see it has been misrepresented by what we deem to be a significant color inaccuracy online, we may use the number on file to send a text of a close-up of the item to show the true color as we see it, in efforts to make sure you are completely satisfied with your item.

    We believe contact and communication can be necessary for a guaranteed Happy Customer.

    All of the information used is for our own private customer service and is never sold or misused. Texts will come from personal cell phones belonging to the Owner or Manager to ensure quicker responses from the person in charge of your order.

    We can be contacted via email or website chat.

    Emails are the hardest for us to filter through. Web chat is easiest if you will leave your cell number and email after making an inquiry. This allows us to still answer you after you have exited our site, or to send email/text photos, as we can not upload photos from the chat bubble on the website.