Return Policy

Returns and Exchanges: Where E-Receipts Make Transactions a Breeze

Returns for In-Store and Online Purchases:
To complete your return, we use your order information to make your transaction hassle-free. If you can not find your e-receipt, our database will search for your transaction using the account it was purchased under. Returns can be made in-store at any location or shipped to the address below.
If you are returning an online order, simply send an email with your order number (found at the top of your confirmation email) and the title of the item you will be returning. Please send your return to:  

     Pin Ups Spa and Boutique   *   2600 Beach Blvd, Ste 23   *   Biloxi, MS 39531.

We offer 30 days exchange or store credit. Store credit is good for one year at either location, and it can be used in the spa or on retail purchases in the boutique. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange. To transfer your credit for online shopping, just give us a call at 228-207-6656. If your item was purchased online, you will receive an online credit, also valid for one year, which can be redeemed in-store for shopping or spa services, as well as online. 

To be eligible for a return, your item must be unused and in the same condition that you received it. We can not accept used or laundered items.

Exchanges (if applicable):
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

     Pin Ups Spa and Boutique   * 2600 Beach Blvd, Ste 23   *   Biloxi, MS 39531.

Sale Items:
Only regular priced items may be refunded, unfortunately sale items are all "final sale" and cannot be refunded.

Return Shipping:
Once your return is received, inspected, and approved, your return will be processed and a credit will automatically be applied to your account. Your credit will be the amount paid for the item. Shipping can not be refunded at this time, and we can not provide free return shipping. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Understandably, we are not able to guarantee that we will receive your returned item.