Return Policy

Returns and Exchanges: Where E-Receipts Make Transactions a Breeze

Returns for In-Store Purchases:

To complete your return, we use your order information to make your transaction hassle-free. If you can not find your e-receipt, our database will search for your transaction using the account it was purchased under. Returns can be made in-store at any location.

We offer 30 days exchange or store credit. Store credit is good for one year at either location, and it can be used in the spa or on retail purchases in the boutique. To transfer your credit for online shopping, just give us a call at 228-207-6656.

To be eligible for a return, your item must be unused and in the same condition that you received it. We can not accept used or laundered items.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.

 

Returns for Online Orders:

If you are returning an online order, simply reply to your order confirmation email with the title of the item you will be returning and the reason. Please send your return to:  


     Pin Ups Spa and Boutique c/o RETURNS   *   2600 Beach Blvd, Ste 23   *   Biloxi, MS 39531.


To be eligible for a return, your item must be unused and in the same condition that you received it. We can not accept used or laundered items.

Return via shipping is valid for 30 days from our delivery confirmation date of your package, via your USPS tracking number.  

If 30 days have gone by since your delivery confirmation, unfortunately we can’t offer you a return or exchange.
 

Exchanges (if applicable):

We replace items if they are defective or damaged. If you need to exchange it for the same item, reply to your order confirmation with the title of the item and the reason for exchange. Or send us an email with the same contents at Shop@PinUpSpaBoutique.com. Exchanges are sent to:


     Pin Ups Spa and Boutique c/o EXCHANGES   * 2600 Beach Blvd, Ste 23   *   Biloxi, MS 39531.


Sale Items:

Only regular priced items may be returned for credit/ online for refund; unfortunately sale items are all "final sale" and cannot be returned, refunded, or exchanged.


Return Shipping:

Once your return is received, inspected, and approved, your return will be processed and a credit will automatically be applied to your account. Your credit will be the amount paid for the item. Shipping can not be refunded at this time, and we can not provide free return shipping if you are not enrolled in the Free Ship+ Program

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Insurance:

If you are shipping an item over $75, you should consider using a trackable shipping service to ensure your return, especially during the holiday season. Understandably, we are not able to guarantee that we will receive your returned item.

If you use our "Insured and Ensured" shipping option, return insurance is included.

 

Marked as Delivered, Item Not Received:

We use tracking information to handle all shipments. Items marked delivered but not received are counted as Mailbox Theft and are not qualified for insurance coverage.

Please wait 24 hours from your original delivery confirmation, as sometimes it is still on the truck due to reason such as "didn't look safe to deliver, could not find a safe delivery spot".

If you still have not received your "delivered" order, contact your local post office, as it is likely to be there.

Check with anyone in the home who may have received your package for you.

Check with neighbors to see if they received for you.

If you still can not find your package, you are likely to be the victim of Mailbox Fraud. Unfortunately, insurance protects every step of the delivery and not the theft out of their control after the delivery. Report this to your local authorities.